Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara delves into the extraordinary impact of exceptional service and hospitality. Guidara, who co-owned the celebrated Eleven Madison Park restaurant, shares his experiences and insights on how going above and beyond for customers can transform ordinary interactions into unforgettable moments. By highlighting stories of remarkable gestures and the philosophy behind them, the book emphasizes the value of creating memorable experiences through genuine care and attention. It’s a valuable read for anyone looking to enhance their approach to customer service and foster a culture of excellence.
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